Contact Us

We're here to help

A question about a fabric, a size you're unsure of, or an order that needs attention — reach out and a member of our team will come back to you.

Reach us

Channel	Details	When
Email	[ support email address — update in Admin → Store Pages ]	Replies within 24 hours, Monday to Saturday
Phone	[ support phone number — update in Admin → Store Pages ]	10:00 AM – 6:00 PM IST, Monday to Saturday
Order self-service	My Account → My Orders	Track, return or cancel at any time

Before you write in

Including these lets us resolve most things in a single reply:

• Your order number, from the confirmation email or My Orders
• The email address or phone number registered on the order
• For a damaged or incorrect item, clear photographs of the product and of the packing label

What to expect

Type of query	First response	Typical resolution
Order status and tracking	Within 24 hours	Same day
Returns, exchanges and refunds	Within 24 hours	2–3 business days from pickup
Damaged, defective or wrong item	Within 24 hours	2–4 business days from receiving photographs
Bulk and wholesale enquiries	1–2 business days	Case by case

Registered office

[ registered business name and full postal address, including PIN code — update in Admin → Store Pages ]

Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, any complaint regarding your order, your personal data or your use of this website may be directed to our Grievance Officer:

[ Grievance Officer name — update in Admin → Store Pages ]
[ Grievance Officer email address — update in Admin → Store Pages ]
Address as per our registered office above.

We acknowledge every grievance within 48 hours and work to resolve it within one month of receipt.