Orders are packed and handed to our courier partner within 1–2 business days. Orders placed on Sundays or public holidays enter processing on the next working day.
| Destination | Estimated delivery |
|---|---|
| Metro cities — Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune | 2–4 business days |
| Other cities and towns | 4–6 business days |
| North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar | 6–9 business days |
Timelines run from dispatch rather than from when the order was placed, and exclude Sundays and public holidays. Weather, regional restrictions and festive volumes can extend them; where we expect a delay, we will tell you rather than let the date pass quietly.
| Order value | Shipping |
|---|---|
| ₹999 and above | Free |
| Below ₹999 | ₹79 flat |
| Cash on Delivery | Additional ₹49 handling fee |
The moment your parcel is picked up we send a tracking link by email and SMS. You can also follow it at any time from My Account → My Orders. Tracking can take a few hours to show its first scan after pickup.
Our courier makes three attempts before returning a parcel to us, and will usually call ahead. If all three fail we will contact you to arrange a fresh delivery. Where a parcel is returned to us as undeliverable, we refund the value of the goods; the original shipping charge is not refundable in that case.
You may request a return or exchange within 7 days of delivery.
To be accepted, an item must be unworn, unwashed and unaltered, with all original tags attached and in its original packaging. It must be free of stains, perfume, deodorant and any smell of smoke.
Reverse pickup is free wherever our courier operates. If your PIN code is not serviceable for pickup we will ask you to self-ship and will reimburse ₹100 towards the courier cost.
Exchanges are offered for a different size or colour of the same product, subject to stock, and are limited to one exchange per item. Where your preferred replacement is unavailable we will process a refund instead.
Returned items are inspected within 48 hours of reaching us. Once the item passes that check, refunds are released as follows:
| How you paid | Refunded to | After inspection |
|---|---|---|
| UPI, cards or net banking | The original payment method | 3–5 business days |
| Cash on Delivery | A bank account you provide | 5–7 business days |
Bank and gateway processing can add a little to these timelines. If an item does not pass inspection we will send it back to you and explain why, rather than simply declining the request.
Please report these within 48 hours of delivery with photographs of the item and the packing label. These are collected free of charge and resolved with a full refund or a replacement, whichever you prefer — the standard return conditions do not apply.
An order can be cancelled from My Orders at any point before dispatch, with a full refund. Once dispatched, you can decline delivery or raise a return after it arrives.